Shipping policy
Shipping Information
Shipping within Germany
Within Germany (German mainland plus islands) shipping is free of charge for orders over 500.00 Euros. Up to an order value of 499.99 Euros we charge 4.50 Euros shipping costs per order. The estimated delivery time is up to 5 working days upon entry of a complete and correct order.
Shipping Conditions:
By default we only ship to the EU countries listed below. The shipping is done with Sendcloud (DHL&DPD). The respective shipping costs are listed below.
If you want your purchase to be delivered to any other country, please do send an email to contact@liapure.de with details about the type and amount of article and the corresponding shipping address (country plus zip code).We will inform you at short notice whether we can also ship to the desired country and, if necessary, inform you of the shipping costs, as we must inquire about the shipping option and costs in advance with our shipping partner.
Shipping to other EU-Countries
We deliver to the following countries:
Belgien
Bulgarien
Dänemark
Estland
Finnland
Frankreich (außer Überseegebiete)
Griechenland
Großbritannien
Holland
Italien
Irland
Kroatien
Lettland
Litauen
Luxemburg
Malta
Österreich
Polen
Portugal
Rumänien
Schweden
Slowakei
Slowenien
Spanien
Tschechische Republik
Ungarn
Zypern
General Shipping Costs:
Germany: 4,50 €
EU countries (except Germany): 13,90 €
Shipping costs to the EU countries listed above are a flat rate of 13.90 EUR per order.
Exceptions are Italy and Austria with 7.90 EUR per order, Bulgaria, Greece and Malta from 19 EUR (depending on weight) and Cyprus from 23 EUR (depending on weight).
To European non-EU countries there is a charge of 15 EUR per order.
To Peru, Brazil and Australia the shipping costs are from 45 EUR per order, to the United States from 56 EUR and to Canada from 20€ per order. The shipping costs here depend on the weight and may vary. They will be calculated exactly at checkout. From an order value of more than 1000, - Euro we take over the shipping costs for you.
The return costs for any returns from abroad are borne by you.
For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, for which we are not responsible and which are also to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do and, specifically for Switzerland, at http://xtares.admin.ch/tares/login/loginFormFiller.do.
Information on delivery times to all EU countries except Germany:
Please add three working days to the indicated delivery time.
Information on the calculation of the delivery date
The period for delivery shall commence on the day following the conclusion of the contract and end with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a general holiday recognised by the state at the place of delivery, the next working day shall take the place of such day.
Return
You can return all articles purchased on www.liapure.de within 14 days without giving reasons.
Within Germany and from abroad you have to bear the costs of returning the goods yourself. In case of a size or article exchange return within Germany, please contact returns@liapure.de so that we can send you a return label.
We ask you to return the goods you have returned to us with the original label undamaged and in their original condition. However, the legal right of revocation is not limited by this. In the event of deterioration of the goods due to further use, we reserve the right to demand compensation for lost value. Please also note the cancellation policy.
The processing time of a return is up to 14 days. The credit will be credited to the means of payment chosen by you at check-out.
Damages in transit
If you receive goods that have obviously been damaged in transit, please make a complaint immediately (without prejudice to your warranty rights) to Sendcloud and refuse to accept them. Afterwards, please contact Liapure Design Studio directly at returns@liapure.de so that we can protect any rights against the sender.
Payment Information
- National shipments
For deliveries within Germany we offer the following payment options, unless otherwise specified in the respective product description:
1. payment via credit card (Shopify Payments)
2. payment via IMMEDIATE bank transfer (Shopify Payments)
3. payment via Apple Pay (Shopify Payments)
4. payment via Google Pay (Shopify Payments)
5. payment via Paypal
- International shipments
For deliveries to other EU countries we offer the following payment options, unless otherwise specified in the respective product description:
1. payment via credit card (Shopify Payments)
2. payment via IMMEDIATE bank transfer (Shopify Payments)
3. payment via Apple Pay (Shopify Payments)
4. payment via Google Pay (Shopify Payments)
5. payment via Paypal
Detailed information on the individual payment methods
Apple Pay
If you choose the payment method "Apple Pay" of Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment processing will be carried out via the "Apple Pay" function of your iOS, watchOS or macOS-operated terminal device by debiting a payment card deposited with "Apple Pay". Apple Pay uses security features built into the hardware and software of your device to protect your transactions. In order to authorise a payment, it is therefore necessary to enter a code previously defined by you and to verify it using the "Face ID" or "Touch ID" function of your terminal. For the purpose of payment processing, the information you provide during the ordering process, together with the information about your order, will be transmitted to Apple in encrypted form. Apple then re-encrypts this data with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay for payment processing. The encryption ensures that only the website from which the purchase was made can access the payment data. Once the payment has been made, Apple will send your device account number and a transaction-specific dynamic security code to the originating website to confirm payment. If personal data is processed in the described transmissions, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b DSGVO. Apple stores anonymised transaction data, including the approximate amount of the purchase, the approximate date and time and whether the transaction was completed successfully. Anonymisation completely excludes any personal reference. Apple uses the anonymised data to improve Apple Pay and other Apple products and services. When you use Apple Pay on iPhone or the Apple Watch to complete a purchase made through Safari on Mac, the Mac and the authorization device communicate through an encrypted channel on Apple's servers. Apple does not process or store this information in a format that can identify you personally. You can disable the ability to use Apple Pay on your Mac in your iPhone preferences. Go to "Wallet & Apple Pay" and disable "Allow payments on Mac". For more information about Apple Pay privacy, please see the following web address: https://support.apple.com/de-de/HT203027
Google Pay
If you choose the payment method "Google Pay" of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), the payment processing is carried out via the "Google Pay" application of your mobile device operated with at least Android 4.4 ("KitKat") and having an NFC function by charging a payment card deposited at Google Pay or a payment system verified there (e.g. PayPal). For the release of a payment via Google Pay in the amount of more than 25,- € the prior unlocking of your mobile device by the respective verification measure (such as face recognition, password, fingerprint or pattern) is required. For the purpose of payment processing, the information you provide during the ordering process, together with the information about your order, is passed on to Google. Google then transmits your payment information stored in Google Pay in the form of a uniquely assigned transaction number to the originating website, which is used to verify that payment has been made. This transaction number does not contain any information about the real payment data of your means of payment deposited with Google Pay, but is created and transmitted as a uniquely valid numeric token. For all transactions via Google Pay, Google acts only as an intermediary to process the payment transaction. The transaction is carried out exclusively in the relationship between the user and the source website by debiting the means of payment deposited with Google Pay. If personal data are processed in the described transmissions, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b DSGVO. Google reserves the right to collect, store and evaluate certain transaction-specific information for each transaction made via Google Pay. This includes the date, time and amount of the transaction, the merchant's location and description, a description provided by the merchant of the goods or services purchased, photos that you attached to the transaction, the name and email address of the seller and buyer or the sender and recipient, the payment method used, your description of the reason for the transaction and, if applicable, the offer associated with the transaction. According to Google, this processing is carried out exclusively in accordance with Art. 6 para. 1 lit. f DSGVO on the basis of a legitimate interest in proper billing, verification of transaction data and optimisation and maintenance of the functionality of the Google Pay service. Google also reserves the right to combine the processed transaction data with other information which is collected and stored by Google when using other Google services. The terms of use of Google Pay can be found here: https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de Further information on data protection at Google Pay can be found at the following Internet address: https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
Paypal
In the case of payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment by instalments" via PayPal, we will pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") within the framework of the payment processing. The data will be passed on in accordance with Art. 6 para. 1 lit. b DSGVO and only to the extent necessary for the processing of payments.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment by instalments" via PayPal. For this purpose, your payment data may be passed on to credit agencies pursuant to Art. 6 para. 1 lit. f DSGVO on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit assessment with regard to the statistical probability of non-payment to decide on the provision of the respective payment method. The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values includes, but is not limited to, address data. Further information on data protection, including information on the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary to process your payment in accordance with the contract.
Shopify Payments
We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2 If you choose a payment method offered through the payment service provider Shopify Payments, the payment will be processed by the technical service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we pass on the information you provide during the ordering process together with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 para. 1 lit. b DSGVO. The passing on of your data takes place exclusively for the purpose of payment processing with Stripe Payments Europe Ltd. and only insofar as it is necessary for this purpose. Further information on Shopify Payments' data protection can be found at the following internet address: https://www.shopify.com/legal/privacy.
You can find information on data protection law regarding Stripe Payments Europe Ltd. here: https://stripe.com/de/privacy.
IMMEDIATELY
If you select the payment method "IMMEDIATELY", the payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "IMMEDIATELY"), to whom we will pass on the information you provided during the ordering process together with the information about your order in accordance with Art. 6 para. 1 lit. b DSGVO. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The passing on of your data takes place exclusively for the purpose of payment processing with the payment service provider IMMEDIATELY and only to the extent necessary. At the following Internet address you will find further information about the data protection regulations of SOFORT: https://www.klarna.com/sofort/datenschutz.
Information about the shipping company:
SendCloud
The dispatch is carried out via the dispatch portal "SendCloud" (SendCloud GmbH, Kanalstr. 10, 80538 Munich, Germany). In accordance with Art. 6 para. 1 lit. b DSGVO we will only pass on your data to SendCloud for the purpose of processing your online order. We will only pass on your data to the extent that this is actually necessary for the processing of your order. Details on SendCloud's data protection can be found on the SendCloud website at www.sendcloud.de/datenschutz/.
Terms and conditions for order data processing of SendCloud can be found under the following link: https://www.sendcloud.de/auftragsdatenverarbeitung/
DHL
If the goods are delivered by the transport service provider DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany), we will pass on your e-mail address to DHL in accordance with Art. 6 Para. 1 letter a DSGVO before the goods are delivered for the purpose of coordinating a delivery date or to announce delivery, provided that you have given your express consent in the ordering process. Otherwise, we will only pass on the name of the recipient and the delivery address to DHL for the purpose of delivery in accordance with Art. 6 para. 1 lit. b DSGVO. This information is only passed on to the extent necessary for the delivery of the goods. In this case, prior coordination of the delivery date with DHL or the delivery announcement is not possible.
The consent can be revoked at any time with future effect vis-à-vis the above-mentioned responsible party or the transport service provider DHL.
DPD
If the goods are delivered by the transport service provider DPD (DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg), we will pass on your e-mail address and telephone number to DPD before the goods are delivered, in accordance with Art. 6 Para. 1 letter a DSGVO, for the purpose of agreeing on a delivery date or announcing delivery, provided you have given your express consent to this in the ordering process. Otherwise we only pass on the name of the recipient and the delivery address to DPD for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b DSGVO. This information is only passed on to the extent necessary for the delivery of the goods. In this case, prior coordination of the delivery date with DPD or the delivery announcement is not possible.
Consent can be revoked at any time with future effect vis-à-vis the person responsible as described above or vis-à-vis the transport service provider DPD.
General Terms and Conditions of Delivery and Shipping
- The delivery of goods is carried out by dispatch to the delivery address indicated by the customer, unless otherwise agreed. For the processing of the transaction, the delivery address indicated in the order processing of the seller is decisive.
- If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of revocation. In the event that the customer effectively exercises his right of revocation, the provision made in the seller's revocation instruction shall apply to the costs of return shipment.
-In the case of collection by the customer, the seller shall first inform the customer by e-mail that the goods ordered by the customer are ready for collection. After receipt of this e-mail, the customer can pick up the goods at the seller's place of business after consultation with the seller. In this case no shipping costs will be charged.
